State Farm® Insurance Agent Mack Fountain

"Thank you so much for providing this wonderful feedback. I am delighted to read that Robbie made a conversation about insurance a great one. "Insurance" and "great" are rarely included in the same sentence. "

"Thank you for the review LaShana. We appreciate you sharing your experience with everyone. "

"Hi, Stepphon. I am happy to read we were able to help put some cash back in your pockets. Let us know if we can assist with any other insurance needs. "

"Hi, Jasenia. Thanks for sharing your experience. I hate to read about these types of interactions; however, it gives me a chance to clarify what happens during these transactions. When changes are made to policies, they don't happen in real time. We submit the change request to other departments that process the changes. If there is a credit or charge applied as a result of the change, another department process that portion of it. So, while what we did here in the agency was as simple as the click of a button, there are other things happening behind the scenes that we have no control over. Thanks for sharing the feedback on the tone of the interaction with our Account Manager. This gives me the opportunity to provide any coaching necessary to better assist policy holders in the future. "

"Hi, Ashanti. Thanks for taking the time to write this review. Robbie takes pride in making sure that the policyholders we serve are completely satisfied. Thank you for your support and we hope all is well. "

"Mrs. Elizabeth, thank you for taking the time provide us with your feedback from your experience with Robbie. We agree that Robbie has a great sense of humor. Thank you for the soy sauce. It was just what I was missing. Take care!"

"Latanya, thank you so much for leaving this review and recommendation. We appreciate your support and the referral you provided to us. Let us know if we can assist with any other insurance needs. "

"Hi, Ms. Peggy! This is a wonderful review, and we thank you so much for taking the time to write it. We appreciate you being a great policyholder to serve. Robbie is very busy, but she makes time to address each customer she brings into the agency. Thanks again!"

"Hi, Jake. Thanks so much for taking the time to write this review. With a name like Jake, it just seems right that you are a State Farm policyholder. "

"Mr. Powell....the man, the myth, the legend! Thanks so much for choosing us to serve you. I will be sure to thank Robbie for you. I know this reply is several weeks late, but everyone here knows exactly who you are. Thanks for your continued support. "

"Brendon, thank you for providing this review. One of the core values of this agency is integrity. If we can't do it right, we aren't going to do it. I am happy to read you were well taken care of. "

"Hi, Charlana. Thank you for providing this feedback. We are intentional about making sure our Account Managers are knowledgeable advisors. We want to be there when you need us most, so we have to be prepared all of the time. "

"Thank you, Mr. Eddins. I appreciate the feedback about your experience with us. "

"Mr. Tolbert, I appreciate you taking the time to post this review. We aim to be nice and we want to be good every single time. "

"Clayton, thank you so much for this wonderful review. We are delighted to read that we have exceeded your expectations. Thank you for being an awesome policyholder and the best part of Mack Fountain State Farm. "

"Hello, Jon. Thank you so much for this review. I so happy to read that Robbie was fantastic, but even more thrilled to read that she listened and was able to assist based on your needs. We appreciate your business."

"Thank you for this wonderful review, Jihra. I am happy to read that you were completely satisfied with your experience with Robbie. I am even more excited that you understand the importance of life insurance. "

"Weston, that you so much for this review. Thanks for giving us the opportunity to provide your business with the coverage you needed. I appreciate your patience as we got the policies closed out. Please let us know if you have any other questions. "

"Veola, thank you so much for your glowing 5-star review! We are incredibly grateful for your kind words and the time you took to share your positive experience. It means the world to us to know that we were able to exceed your expectations and provide you with exceptional service. Your feedback inspires us to continue working hard and striving for excellence. We’re honored to have you as a valued customer and look forward to serving you again in the future! "

"Michelle, thank you so much for this review. We are grateful that you took the time to share your experience with the world. "

"Thank you. Lawun for your continued support. You and Nick have been amazing as friends and policyholders. I appreciate you both! "

"Hey, Brian. It was great seeing you yesterday. Thank you for giving us the opportunity to serve you. This review is amazing, and we sincerely appreciate your business. Please don't keep us a secret. "