State Farm® Insurance Agent Mack Fountain
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Roger Grant
August 21, 2026
5
out of
5
rating by Roger Grant
"Aaliyah was exceptionally great, she helped me get my policy started and it was a easy process with a quick turnaround for my quotes. State Farm is a great company for your insurance needs"
We responded:
"Hi Roger, thank you for the wonderful review - I truly appreciate your positive feedback. Please don’t hesitate to give my team a call if any concerns arise. - Mack Fountain, Your State Farm Agent "
Heather Tauvela
August 20, 2026
5
out of
5
rating by Heather Tauvela
"Out standing personality, always greeting with kindness."
Llayna Hillman
August 19, 2026
5
out of
5
rating by Llayna Hillman
"Great communication and always looks for ways to save you money!"
We responded:
"Llayna, it means so much to hear you had such a great experience with us. Thank you for sharing this feedback! - Mack Fountain and Team "
Keith Warren
August 19, 2026
5
out of
5
rating by Keith Warren
"Great guy!!! Absolutely a pleasure to work with it!!! Don’t hesitate to call and get set up with the best in the business"
We responded:
"Keith, thank you for the amazing review! Our Pensacola insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Mack Fountain, your State Farm Agent "
Lillie Scott
August 19, 2026
5
out of
5
rating by Lillie Scott
"Mack and his team go above and beyond when it comes to my needs and questions. They are a very dependable business and I would recommend anyone to them."
We responded:
"Thank you, Lillie. We appreciate your kind words — Mack and the whole team are grateful for your recommendation and glad we could meet your needs. We'll keep working hard to remain dependable and responsive. If you ever need anything, please reach out."
Asj Simonne
August 17, 2026
5
out of
5
rating by Asj Simonne
"Aaliyah helped me with the needs I had for my policy. She was amazing and did a great job, and I'm paying a reasonable amount each month for my insurance. I love State Farm."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
Yumekia Grant
August 15, 2026
5
out of
5
rating by Yumekia Grant
"My experience was Amazing,I was assisted by Aaliyah It was nice ,fast ,and I got a excellent rate on my Auto Insurance 💯 Definitely recommend stopping by to receive fast friendly service and remember a great new affordable rate☺️"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Joshua Sadler
August 13, 2026
5
out of
5
rating by Joshua Sadler
"Very competitive pricing and an awesome proactive staff to get the job done; how could anyone refuse switching to State Farm."
We responded:
"Joshua, thank you for the fantastic review and for choosing State Farm. We're thrilled our competitive pricing and proactive team made switching easy and appreciate you highlighting their efforts. We look forward to continuing to provide you great service, and please reach out anytime if we can help."
Robyn Lohr
August 10, 2026
5
out of
5
rating by Robyn Lohr
"I called just to get a quote, and before we hung up I had Insurance that was exactly what I was looking for at a price that didn’t break my bank❤️ very professional and easy to work with!!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Mack Fountain’s Team. "
RACHEL PICKETT
July 1, 2026
5
out of
5
rating by RACHEL PICKETT
"Rachele is the best. She helps me with getting my auto insurance paid and with a billing error due to State Farm’s recent update on billing system through corporate. She resolved that error. She is always so helpful and kind to me."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Pensacola to know that you had such a wonderful experience with us here on State Farm Agent Mack Fountain’s Team."
Big Boss
June 27, 2026
1
out of
5
rating by Big Boss
"This company is trash pure ripping people off on car insurance. They don't work for the customers at all the work for state farm. Do not get state farm insurance you will be Sorry if anything happens to your property they don't get your value at all. They Trash all it is Ai system and recording. 100 departments with know management or supervisor! They don't like to pick up phones either im claims department a bunch of excuses. But you better believe state farm will send a bill."
We responded:
"We’re very sorry to hear about your experience and appreciate you bringing this to our attention. We take concerns about claims handling, billing, and customer service seriously and will investigate. Please contact your agent or use the Claims Escalations contact listed on your policy or our website so we can review your claim and address any errors. We want to resolve this and regain your trust."
JP Caballero
May 15, 2026
5
out of
5
rating by JP Caballero
"Easy to deal with, great communication going above and beyond. Mack and his team are top notch."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Mack Fountain’s Team. "
David Klinedinst
May 5, 2026
5
out of
5
rating by David Klinedinst
"The staff with whom I worked was very polite , patient and very thorough. They made my transition from current ins to State Farm smooth and profitable."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Pensacola to know that you had such a wonderful experience with us here on State Farm Agent Mack Fountain’s Team."
Sunny Blair
April 15, 2026
5
out of
5
rating by Sunny Blair
"Switched over to State Farm and the process was very easy thanks to Aaliyah. She walked me through my new policy and made sure I had everything that I needed. Highly recommend Mack Fountain. Super nice and helpful people."
We responded:
"Thank you, Sunny, for the five-star review and for recommending Mack Fountain. We’re glad Aaliyah made your switch to State Farm easy and ensured your policy met your needs. We’ll pass along your kind words to her and the team. If you need anything else, please reach out anytime."
Denny Brown
April 14, 2026
5
out of
5
rating by Denny Brown
"I wasn't gonna listen to some telemarketer. However... Timaria Pressley was politely insistent enough to keep me on the line. And, By Golly, she did it. State Farm needs more like her.
Thanks, Timaria"
We responded:
"Thank you, Denny. We’re thrilled Timaria Pressley made such a positive impression. We appreciate you taking the time to share your experience and will pass your kind words along to Timaria and the rest of our team. If you need anything else, please contact our office."
Aaliyah Grant
April 7, 2026
5
out of
5
rating by Aaliyah Grant
"Let me just say first hand this agency is very intentional. The employees are very knowledgeable as well as diligent. They take genuine care in the services they provide and put the customers needs first. If you are looking for a agency to entrust with your policies, look no further!"
We responded:
"Thank you, Aaliyah, for your wonderful review. We're thrilled to hear our team's intentional approach, knowledge, and diligence gave you confidence in entrusting us with your policies. Putting customers' needs first is our priority, and your recognition means a lot. We appreciate your recommendation and look forward to continuing to serve you."
Christopher Macaulay
March 25, 2026
1
out of
5
rating by Christopher Macaulay
"IT STARTED WITH SMILES BUT ENDED WITH SILENCE. NO CALL BACKS, UNANSWERED QUESTIONS AND CONFUSING ANSWERS BY SERETARY. IF YOUR NOT QUALIFIED OR HAVE KNOWLEDGE OF INSURANCE YOU SHOULD NOT DO IT. EASY $$ TERRIBLE CUSTOMER SERVICE !"
We responded:
"Hello, Chris. Thank you for sending this review. You could have chosen any agency, but you chose us, and we are grateful. "
Jamie Hughes
March 13, 2026
5
out of
5
rating by Jamie Hughes
"Rachele was great and took care of my needs"
We responded:
"Thank you, Jamie! We’re thrilled Rachele took great care of your needs and appreciate you sharing your experience. We look forward to serving you again soon."
Zee Hunter
March 11, 2026
5
out of
5
rating by Zee Hunter
"This was an extremely easy and quick process. All agents and employees were knowledgeable. Highly recommend!!"
We responded:
"Thank you so much for the 5-stars, Zee! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Mack Fountain’s Team anytime."
Micah
March 2, 2026
5
out of
5
rating by Micah
"Great experience. Mack’s team was able to lower my rate by switching from Progressive, and the team was super helpful and friendly!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Erika McAlister
February 27, 2026
5
out of
5
rating by Erika McAlister
"I had been shopping around for a new life insurance policy and was very upfront about comparing options. From the very beginning, Raylene was absolutely wonderful to work with. She took the time to provide clear, detailed comparisons and walked me through exactly how their policy stood apart from other companies. She was kind, patient, and incredibly efficient throughout the entire process. At no point did I feel pressured or pushed into making a decision. If you’re looking for someone who is knowledgeable and puts your needs first, I would highly recommend working with Raylene!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Mack Fountain’s Team. "
Darlene Bancroft
February 26, 2026
5
out of
5
rating by Darlene Bancroft
"I have had Star Farm since my first car 50 years. I have always received excellent service. Mack Fountain provides a wonderful service by meeting with each of his customers to review and answer questions each year. Thank you Mack and State Farm."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Mack Fountain’s Team here in Pensacola . "
Heidi Gallow
February 26, 2026
5
out of
5
rating by Heidi Gallow
"Timaria was amazing to work with, she made the process of getting insurance so smooth! She explained everything to me in a way I would understand & made serval options for me to choose from!
Overall the best, super personable as well as professional! I highly recommend!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Pensacola to know that you had such a wonderful experience with us here on State Farm Agent Mack Fountain’s Team."
Miranda Kitts
February 20, 2026
5
out of
5
rating by Miranda Kitts
"Rachel was so helpful getting my policy adjusted as I bought my new car! So sweet, detailed oriented & made sure I got the best deal"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Mack Fountain’s Team here in Pensacola . "
Raylene CharDon
February 18, 2026
5
out of
5
rating by Raylene CharDon
"I moved from California to Florida and needed to transfer my auto and life insurance plus obtain renter's insurance. All of the staff have been VERY prompt, thorough, and friendly, which was very refreshing to encounter in my new home state!"
We responded:
"We appreciate your feedback! It's fantastic to hear that you were satisfied with our service. We're here for you whenever you need us!"