State Farm® Insurance Agent Mack Fountain
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kanisha Wilson
October 23, 2025
"Rachel with State Farm hands down is THE BEST!!!! I love how I am able to text and talk with her when I can't call. She works with me. And I love that!"
"We're delighted to have exceeded your expectations! Thank you for the 5-star review."
Jenny Chinn
October 22, 2025
"Tia offered me a renter's insurance policy at a great rate!"
"Thank you for your wonderful feedback, Jenny! We're thrilled to hear that Tia was able to assist you in finding a great rate for your renter's insurance. Your satisfaction is our top priority, and we appreciate your trust in us. If you need any further assistance, feel free to reach out!"
Derek Shaw
October 16, 2025
"Rachele was very informative and helpful throughout the process of getting me the best quote for my car insurance. I highly recommend Rachele for all of your insurance needs at Mack Fountain State Farm!"
"Thank you for your wonderful feedback, Derek! We're thrilled to hear that Rachele provided you with excellent service and support during your car insurance process. Your recommendation means a lot to us, and we appreciate you choosing Mack Fountain State Farm for your insurance needs. Please let us know if there's anything else we can assist you with in the future!"
michelle Burrus
October 15, 2025
"My interaction with Rachele at Mack State Farm was excellent! She is very sweet and listened to me without interrupting me, which is always a plus with me."
"Thank you for your kind words, Michelle! We're thrilled to hear that you had such a positive experience with Rachele. Our team is dedicated to providing attentive and caring service, and it's great to know we hit the mark. We appreciate your feedback and look forward to serving you again!"
Savannah Reid
October 9, 2025
"I’m extremely grateful for Mack assisting me in finding the policies. Looking at life insurance can be a scary move to make but he made it easy to mentally consume. I had a lot of questions which he answered with ease. I know I made the right decision by doing this for my family. I’d HIGHLY RECOMMEND Mack for you life insurance needs."
"Thank you for your kind words, Savannah! We're thrilled to hear that Mack was able to assist you in navigating the life insurance process and addressing all your questions. Your confidence in your decision means a lot to us, and we appreciate your recommendation. We're here to support you and your family's needs anytime."
Aaron Dyess
October 8, 2025
"Robbie was absolutely amazing. Very friendly and professional. She was a breath of fresh air and it was obvious she was well versed in insurance. For example from call to policy was less than 30 minutes on the phone and our auto policy was lowered about 30% keeping the same coverages! We will be moving more policies to you as my first encounter was beyond expectations. I would highly recommend calling and speaking with Robbie!! Thank you! Edit: second time working with them. Alonso was perfect in helping us search for homeowners insurance. Highly recommended!"
"Aaron, we appreciate your feedback! It’s our goal to provide exceptional service, and we’re glad we hit the mark for you."
Luis Razzetti
October 6, 2025
"Excellent service from Tia! Highly recommend....very knowledgeable and helpful. Thank you"
"Thank you for your kind words, Luis! We're thrilled to hear you had an excellent experience with Tia. Your recommendation means a lot to us, and we look forward to serving you again in the future."
Steven Morgan
October 4, 2025
"I moved to Pensacola from Tennessee and left an amazing State Farm agent! Linda was the best! I did a search and saw that Mack and his team had several great reviews. I hit the jackpot again! Working with Alonzo has been amazing! He made everything so simple to get my policies changed over and was absolutely so polite and knowledgeable. I could not be happier with my experience. So happy in fact, that I also had my partner change over to them, and also got our home insurance through their office. Alonzo got everything taken care of care of for us, and if he had any questions, Mack was willing to take the time to help and answer any questions I had. Super great guys and so glad I went to meet them."
"Thank you, Steven, for your wonderful feedback! We're thrilled to hear that you had a great experience with Alonzo and the team. It’s fantastic that you found us and decided to bring your partner on board as well. We're committed to providing excellent service and are so glad we could make the transition smooth for you. We look forward to continuing to serve you and your partner in the future!"
Tina Hudson
October 3, 2025
"Tia has been a great help. I truely appreciate her and how hard she has been working for me for all my policies I want to get. Thanks again Tia and the whole state farm team."
"Thank you for your wonderful review, Tina! We're thrilled to hear that Tia has been so helpful and hardworking on your behalf. Your appreciation means a lot to us, and we’re grateful to have you as part of the State Farm family. If you need anything else, feel free to reach out."
Christopher Macaulay
September 26, 2025
"GREAT EXPERIENCE WIITH MAC AND OFFICE PERSONELL MADE MY EXPERIENCE EVEN BETTER"
"Hello, Chris. Thank you for sending this review. You could have chosen any agency, but you chose us, and we are grateful. "
Michael Woy
September 24, 2025
"Called for a quote. Tia was extremely helpful and knowledgeable. Will recommend this agency to friends and family."
"Thank you for your wonderful feedback, Michael! We're thrilled to hear that Tia was able to assist you effectively. Your recommendation means a lot to us, and we look forward to serving your friends and family in the future. If you need anything else, feel free to reach out!"
Curtis Larson
September 24, 2025
"Great service"
"Thank you for your positive feedback! We’re thrilled to hear that you had a great experience with our service. We look forward to serving you again soon."
Madison Kendrick
September 18, 2025
"Will is the agent to work with. I had a great experience canceling and opening up a new auto policy. It's rare to find someone who can juggle technical hiccups with grace and still make you feel like a valued customer. If you're looking for an agent who's not only knowledgeable but also genuinely delightful to work with, Will is the one. Highly recommend!"
"Holy moly, Madison, thank you for your incredible words! We’re practically doing cartwheels of joy over here! 🥳 Making the process easy is our calling, and your satisfaction is the cherry on top of our insurance sundae!""
KWAME REUBEN
September 11, 2025
"I met with Tia and she was nothing short of amazing. Made sure I was well taken care of. Every issue I had she took care of it."
"Thank you so much for your kind words! We’re thrilled to hear that Tia provided you with exceptional care and addressed all of your concerns. Your satisfaction is always our top priority, and we’re glad Tia exceeded your expectations. We truly appreciate your feedback and look forward to serving you again in the future."
Stevie Slater
September 11, 2025
"Will was great! I had to set up a new policy quickly and he was very patient and got everything going immediately!"
"Thank you for your kind words! We're thrilled to hear that Will provided you with excellent service and helped you set up your policy quickly. We appreciate your feedback and look forward to assisting you again in the future."
Frank “DJ3X” Broughton
September 9, 2025
"As a former customer and soon to be repeated customer. I have ALWAYS refered Mack and his team to ANYONE in need of insurance."
"Thank you for your continued support and for recommending us to others, Frank. We truly appreciate your loyalty and are here to assist you whenever you need us. We look forward to serving you again soon!"
Alicia Pizarro
August 29, 2025
"Was able to call and get a quote that saved me a bunch on home insurance. I was shocked at the difference, especially with a bundle deal on Auto Insurance. I made the switch immediately."
"Thank you for your positive feedback, Alicia! We're thrilled to hear that you found a great quote and were able to save on both your home and auto insurance. It’s wonderful to know that our bundle deal met your expectations. We appreciate your trust in us and look forward to serving you in the future."
Heather
August 15, 2025
"I had such a great experience with Mack! I’m currently with Progressive, and honestly, what I’ve been paying for car insurance there is just ridiculous, but that’s beside the point. From the moment I spoke with Mack, he was friendly, understanding, and had a great sense of humor. It truly felt like talking to a friend rather than just someone doing their job. He made the whole process easy and comfortable, and I never felt pressured. I highly recommend going to see him for all your insurance needs. Mack made it a genuinely great experience!"
"Thank you for your fantastic review, Heather! We're thrilled to hear that Mack provided you with such a positive experience and made the process so enjoyable. Your kind words about his friendly approach and professionalism are greatly appreciated. We value your recommendation and look forward to assisting you with all your insurance needs in the future!"
Tyler Brungardt
August 13, 2025
"I've really enjoyed working with Tia! She has been so helpful and patient with me. After changing my mind on what policy I wanted, she was quick to update it. She was very thorough and made sure that I had all of the information. She also kept me informed as we waited for things to finalize."
"Thank you for your kind words, Tyler! We're thrilled to hear that Tia provided you with excellent service and support throughout the process. We appreciate your feedback and are glad you felt informed and taken care of. Your satisfaction is our top priority, and we look forward to continuing to assist you in the future."
Diana Arnold
August 13, 2025
"Rachele is awesome! Able response me quickly and assist with me regarding issues w bank. Check them out!"
"Thank you for your fantastic review, Diana! We're thrilled to hear that Rachele was able to assist you promptly and effectively. We appreciate your recommendation and look forward to serving you again in the future!"
Theahmad Thomas
August 8, 2025
"I will admit I strongly disliked State Farm until I had this agent Mack Fountain. I had a windshield replacement needed ASAP while vacationing and he made everything happen and gave me step by step instructions. State Farm you have an agent that will change your reputation with the way he takes care of his insureds. This is who should be on your commercials."
"Wow! I appreciate that, Theahmad! I appreciate you giving me a chance to earn your trust despite your impression of State Farm. I plan on exceeding your expectations whenever you need me. "
Cathrine Fountain
July 31, 2025
"Mack Fountain discussed my policy with me in person and educated me on my home insurance policy and also educated me on how i can use my life insurance policy to benefit me while living."
"Hello, Cathrine. Thanks for sharing your experience. We appreciate your continued support and look forward to serving you and helping you protect your assets. "
Alina F
July 31, 2025
"From the first call, the customer service has been wonderful! The team seems to be very knowledgeable and quick to answer all my questions and address all my concerns. Everyone made the process smooth and stress-free!"
"Alina, thank you for this wonderful review. The team here takes great pride in providing world-class service every time. Thank you for being the best part of Mack Fountain State Farm. "
James Fountain
July 31, 2025
"McArthur is a wealth of knowledge and works hard to protect his clients"
"James, thank you so much. I appreciate you recognizing how seriously I take making sure my own family is protected. I appreciate your support. "
Tina Fountain
July 31, 2025
"Mack is very knowledgeable and explained the ins and outs of our policies."
"Thank you for taking the time to provide this review. We want to make sure you understand the ins and outs and the ups and downs of what you’re paying for. We appreciate your support. "